Edge
Edge is a platform that boosts business growth by incentivizing employees to drive positive Google reviews, engage in sales contests, and respond to customer feedback. It is designed to help multi-location franchise and service brands outpace their competition by recognizing and rewarding employees. Edge automates customer feedback and employee incentives with over 75 point of sale integrations, making it easier for businesses to manage their online reputation and improve employee morale. It primarily targets industries like aesthetics, beauty, fitness, and personal care. By focusing on frontline employees and automated reputation management, Edge helps companies retain motivated staff and drive repeat business through authentic local customer communities.
Small-Business Software • Employee Incentive Program • Boost Reviews • Customer Reviews • Employee Rewards
CS Operations Manager
March 31
🏄 California – Remote
💵 $80k - $100k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Edge
Edge is a platform that boosts business growth by incentivizing employees to drive positive Google reviews, engage in sales contests, and respond to customer feedback. It is designed to help multi-location franchise and service brands outpace their competition by recognizing and rewarding employees. Edge automates customer feedback and employee incentives with over 75 point of sale integrations, making it easier for businesses to manage their online reputation and improve employee morale. It primarily targets industries like aesthetics, beauty, fitness, and personal care. By focusing on frontline employees and automated reputation management, Edge helps companies retain motivated staff and drive repeat business through authentic local customer communities.
Small-Business Software • Employee Incentive Program • Boost Reviews • Customer Reviews • Employee Rewards
📋 Description
• As the backbone of our Customer Success team, you’ll ensure operational excellence by owning data integrity, process enforcement, and churn prevention. • You’ll bridge the gap between CSMs and systems, leveraging HubSpot, reporting tools, and SOPs to drive efficiency and accountability. • Core Responsibilities include Churn & Data Governance, Onboarding & Workflow Compliance, Process Optimization & Training.
🎯 Requirements
• 3+ years in CS Ops, Revenue Ops, or Sales Ops (SaaS/retail tech preferred). • Expert in HubSpot (fields, reporting, workflows) and Google Suite/Excel (pivot tables, VLOOKUPs). • Obsessive attention to data accuracy and process minutiae (e.g., date fields, dropdown values). • Proven ability to hold teams accountable without direct authority. • Experience with POS integrations or multi-location client management. • Certification in HubSpot or other CS platforms. • Energy!! Grit!! HUNTER mentality. • Tech savvy required - experience with HubSpot and Intercom heavily preferred. • Experience identifying where the product can impact the client. • Excellent written and verbal communication skills. • Ability to proactively identify problems and provide solutions. • Self-sufficient AND a team player. • Ability to navigate start-up life - we’re on a wild ride and only the FEARLESS will win!
🏖️ Benefits
• Full Medical, Dental, and Vision Health Benefits • Unlimited PTO • 401k with various investment options • BYOD! Work on your own laptop/gear, no need to learn a whole new product! • Option to work in office (Elk Grove, CA) OR remotely across the USA
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