Senior Project Delivery Manager

March 19

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Intragen

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Intragen is a trusted partner in Identity and Access Management (IAM) that offers a suite of solutions to enhance security posture and manage the complete user identity lifecycle. Their services include Identity Governance and Administration (IGA), Access Management (AM), Customer Identity Access Management (CIAM), and Privileged Access Management (PAM). Intragen specializes in protecting sensitive data and ensuring compliance across industries such as financial services, healthcare, higher education, and retail, driving efficiency and security in identity management with innovative, cloud-based solutions.

Identity Management • Access Management • Privileged Access Management • Identity Governance Administration • IAM Security Assessment

201 - 500 employees

Founded 2006

🔒 Cybersecurity

💳 Fintech

📋 Description

• Oversee both project delivery and ongoing client delivery management • Responsible for ensuring successful project outcomes while maintaining high levels of client delivery and service continuity • Drive excellence across client engagements, balancing operational oversight with relationship-building • Lead the end-to-end delivery of IAM projects, including planning, execution, resource allocation, and milestone tracking • Ensure projects are completed on time, within scope, and on budget • Oversee and manage ongoing service delivery and service improvement plans • Serve as the primary point of contact for clients, developing strong, trust-based relationships • Address client concerns proactively, ensuring high satisfaction and retention • Collaborate closely with technical teams, subject matter experts, and client stakeholders • Identify and implement service and project delivery improvements • Monitor potential risks and resolve issues promptly • Provide clients and internal stakeholders with regular updates on project status, service metrics, and client satisfaction levels

🎯 Requirements

• Fluent in English (spoken and written) • Fluent in 2nd language - Dutch, German, Finnish or Greek • Client-focused and proactive in identifying ways to enhance project delivery and service quality • Strong problem-solving skills and able to maintain composure under pressure • Skilled at balancing the dual roles of project management and service continuity • Excellent communication and interpersonal skills, with a proven ability to manage client relationships and complex project requirements effectively • Strong sense of ownership and accountability, results driven • Self-motivated, flexible in approach, enthusiastic team player • Demonstrable high standards in every area of the role; commitment, organisation, and work habits • Collaborative in approach and committed to team working

🏖️ Benefits

• Competitive salary and benefits package, including your Birthday day off • flexible & remote working • access to LinkedIn Learning • Employee of the Quarter award • 5 dedicated training days per year – we believe in professional and personal development. • Collaborative and supportive work environment, where innovation and creativity are encouraged