Technical Onboarding Specialist

2 hours ago

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Intrigma Inc.

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Scheduling • Medical Scheduling Software • Software Innovation • Thought Leadership • Emergency Medicine

51 - 200

Description

• Train customers on how to use our software. • Provide online seminars on various features. • Create onboarding plans and training curricula for new clients. • Build robust and strategic customer relationships. • Build out customer accounts in our scheduling software based on their specific needs. • Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts. • Communicate articulately and engage with current and potential clients by video calls and email. • Utilize technical expertise to communicate with the product team effectively. • Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible. • Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships. • Plan, manage, and lead projects with the support team; review and retrospect project performance once complete.

Requirements

• Bachelors or Masters degree (preferably in engineering or a related technical field). • 3+ years of experience in a SaaS technical role. • Experience working in a healthcare technology company is a plus. • Strong aptitude for technology. • Experience with project management (Project Management Professional certification is a plus). • C1 or fluent in English. • Excellent communication and interpersonal skills.

Benefits

• Remote work • Team building meetups • A team of kind, friendly people passionate about making a difference in healthcare.