Technical Onboarding Specialist

2 hours ago

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Logo of Intrigma Inc.

Intrigma Inc.

Scheduling β€’ Medical Scheduling Software β€’ Software Innovation β€’ Thought Leadership β€’ Emergency Medicine

51 - 200

Description

β€’ Train customers on how to use our software. β€’ Provide online seminars on various features. β€’ Create onboarding plans and training curricula for new clients. β€’ Build robust and strategic customer relationships. β€’ Build out customer accounts in our scheduling software based on their specific needs. β€’ Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts. β€’ Communicate articulately and engage with current and potential clients by video calls and email. β€’ Utilize technical expertise to communicate with the product team effectively. β€’ Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible. β€’ Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships. β€’ Plan, manage, and lead projects with the support team; review and retrospect project performance once complete.

Requirements

β€’ Bachelors or Masters degree (preferably in engineering or a related technical field). β€’ 3+ years of experience in a SaaS technical role. β€’ Experience working in a healthcare technology company is a plus. β€’ Strong aptitude for technology. β€’ Experience with project management (Project Management Professional certification is a plus). β€’ C1 or fluent in English. β€’ Excellent communication and interpersonal skills.

Benefits

β€’ Remote work β€’ Team building meetups β€’ A team of kind, friendly people passionate about making a difference in healthcare.

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