Account Manager

August 2

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Invoca

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Invoca, the AI-powered conversation intelligence platform for B2C revenue teams.

Inbound Call Marketing • Call Tracking • Call Intelligence • Pay-Per-Call Advertising • Phone Leads

201 - 500

Description

• Responsible for executing on retention and expansion goals, the AM ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. • In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

Requirements

• 2+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations. • Fundamental understanding of online advertising and marketing technology with experience in account management or sales. • Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems. • Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach. • Experience negotiating business terms and managing documentation such as MSSAs and SOWs.

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more. • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family. • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock options - All employees are invited to ownership in Invoca through stock options. • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program. • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members. • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs. • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service. • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.