Field Service Engineer

November 12

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Ipsen USA

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Vacuum furnaces • Atmosphere furnaces • Supervisory controls systems • Predictive maintenance • Vacuum heat treating

201 - 500 employees

Founded 1948

Description

• Remote position servicing the Northeast US • Travel up to 90% of the time • Install, upgrade, troubleshoot technical issues, perform scheduled maintenance and calibration services • Ensure first class service performance in quality of execution, speed of repair • Identify technical issues of heat treatment equipment at the customer site • Execute service jobs at the customer site • Document performed service jobs and record possible warranty claims • Identify and promote up-/cross-selling potential for services of heat treatment equipment • Identify required materials in preparation for successful service execution • Act as first point of contact for customers with existing service contracts • Plan and schedule service jobs in coordination with the HUB Lead • Accurately and timely record hours work and job assignments • Submit expense reports for review and approval • Work safely and follow all Ipsen safety protocols and policies

Requirements

• Possess knowledge of the heat treatment industry • Possess knowledge and ability to maintain heat treatment equipment • Very good verbal and written communication skills (internal as well as external) • High level of customer orientation and customer service mentality • Possess strong mechanical and electrical aptitude and skills • Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems) • Ability to promote a professional appearance and represent Ipsen positively • Ability to promote cross-selling opportunities • Possess good problem solving and troubleshooting skills with hands-on mentality • Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred • Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy • Ability to travel as required via automobile, airplane or other means

Benefits

• Robust benefit plan begins on day 1, no waiting period! • Generous 401k plan with company match the month after starting with Ipsen • Travel time = paid time • Lack of work pay • OT • Per diem • Bonus potential of up to 20% of your base salary