Senior Implementation Manager

March 20

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Ironclad

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Ironclad is a leading company providing AI-powered contract management software that enables businesses to manage contracts across their entire lifecycle with greater efficiency and security. Their platform offers a comprehensive suite of tools designed for legal, sales, finance, HR, marketing, and procurement teams, integrating capabilities such as drafting, editing, negotiation, search, storage, analytics, and e-signature in one cohesive system. Ironclad's advanced AI features assist in legal drafting and research, optimizing the contract creation and management process for enterprises worldwide. They are widely recognized as a leader in the contract lifecycle management industry.

SaaS • Legal • Contract Management • Legal operations • Legal tech

201 - 500 employees

☁️ SaaS

🏢 Enterprise

📋 Description

Implementation Managers work with our largest, most complex customer implementations. • They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. • Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. • As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Ironclad. • Implementation Managers are customer-centric, master influencers, and technologically fluent.

🎯 Requirements

7+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry. • You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery. • Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes. • You are a persuasive, results driven customer influencer with outstanding interpersonal skills. • You’re an exceptional verbal and written communicator. • You have strong escalation management skills and are comfortable navigating difficult conversations. • You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. • You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams. • You can learn and drive outcomes with minimal supervision. • You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed. • You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.

🏖️ Benefits

Health, dental, and vision insurance • 401k • Wellness reimbursement • Take what you need vacation policy • Generous parental leave for both primary and secondary caregivers