Senior Implementation Engineer

March 15

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Artisight

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Artisight is a healthcare technology company that offers a Smart Hospital Virtual Nursing Platform designed to optimize clinical workflows and improve patient care. Their platform uses computer vision, multi-sensor networks, and artificial intelligence to automate tasks, enhance communication, and provide real-time actionable data. Artisight's solutions aim to reduce clinician workload, improve patient safety, and increase operational efficiency. The company is focused on addressing the current challenges in healthcare, such as health equity and patient access, by creating a more human-centered and future-ready healthcare environment.

smarthospitals • computervision • healthcareAI

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $42M Series B on 2024-01

📋 Description

• Lead the gathering, analysis, and specification of technical requirements with clients to ensure successful implementation. • Take ownership of implementation projects, providing end-to-end technical leadership and support from initiation to completion. • Collaborate directly with clients and internal teams, including DevOps, Service Desk, and engineering teams, to ensure smooth implementation and transition to production. • Provide advanced troubleshooting, problem resolution, and technical support during implementation and post-sale phases. • Mentor and support junior engineers, guiding them in best practices and ensuring quality standards in the implementation process. • Ensure a successful handoff to the client’s operational teams, ensuring smooth go-live and continued system performance. • Lead technical presentations, training sessions, and knowledge transfer with clients, resellers, and internal teams. • Work proactively with cross-functional teams to anticipate potential risks and issues, and take ownership of mitigation strategies. • Maintain up-to-date knowledge of Artisight's product features, capabilities, and technical roadmaps, and proactively integrate this knowledge into the implementation process. • Travel to client sites as needed for technical support, implementation, and training purposes. • Manage relationships with key stakeholders, setting realistic expectations, tracking progress, and ensuring high levels of client satisfaction throughout the implementation lifecycle.

🎯 Requirements

• 7+ years of enterprise IT experience, with a proven track record of leading complex technical implementations. • Advanced expertise in Linux, web applications, and cloud environments. • Strong experience with Python scripting or similar automation tools. • Expertise in Ansible for configuration management and automation. • Solid understanding with Kubernetes for container orchestration and management. • Proven leadership experience in managing implementation workflows and technical solutions, particularly in an enterprise setting. • Exceptional verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences. • Excellent customer management and relationship-building skills, with a focus on long-term client success. • Strong ability to handle multiple tasks and priorities in a fast-paced, dynamic environment. • Self-driven with the ability to work independently and lead cross-functional teams in a collaborative, results-oriented manner. • Extensive knowledge of server, network, and storage systems, both on-premises and in public cloud environments. • Hands-on experience in managing go-live support and post-implementation client assistance. • Experience managing and mitigating risks, with a strong focus on effective problem-solving and issue resolution. • Ability to manage and prioritize competing demands from internal and external stakeholders.