Senior Client Delivery Program Manager

3 days ago

🇺🇸 United States – Remote

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

+3 more states

🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

💵 $104.8k - $139.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Iron Mountain

WebsiteLinkedInAll Job Openings

Information Management • Document Management Solutions • Secure Shredding • Data Protection • Archiving

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Description

• The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. • The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. • The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams. • Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally. • Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance. • Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations. • Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting. • Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. • Manages the identification and coordination of dependent tasks and conflicting priorities. • Develops and manages weekly status reports and issue logs. • Utilizes reporting tools to measure and communicate progress, quality, and compliance. • Manages customers through a system Change Control process including level of effort analysis and change implementation. • Ensures internal stakeholder requirements are met including performance, quality, and financial goals. • Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.

Requirements

• Requires 7-10 plus years of proven project management experience in a matrix environment. • Bachelor’s degree in Management or related field preferred or equivalent work experience. • PMP Certification • Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product. • Experience with multiple Software Development Life Cycle (SDLC) methodologies. • Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus. • Experience within the outsourcing, SaaS, or hosted solutions industry is a plus. • Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization. • Ability to manage projects with complex team structures utilizing both on and offshore resources. • Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects. • Must be able to deliver work efficiently through formal and informal channels and display broad Managing large IT Projects & Programs in a global context. • Document Management Solution concepts, desired. • Understanding of best practices related to document management activities, desired. • Travel (20%)