ServiceNow Administrator

November 21

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Iron Mountain

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Information Management • Document Management Solutions • Secure Shredding • Data Protection • Archiving

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Description

• The ServiceNow Administrator is part of the Service Management team that designs, plans, implements, executes and supports processes, procedures and the ServiceNow platform globally for Iron Mountain Data Centers (IMDC). • This individual will be responsible for supporting the day-to-day ServiceNow production instance, assisting internal and external customers. • Works with Service Management solution architect, developers and business on functionality enhancements to achieve the quickest path to resolution/service for our customers. • Research ways to enhance and/or improve the overall user experience on the IMDC ServiceNow platform. • Responsible for day-to-day production support of the platform. • Work with the Service Management team to develop new ways to overcome challenges. • Platform SME for all active modules/process/functionality to promote and support internal/external users. • Promote adoption of SNOW functionality/processes for user base. • Assist in identification of in platform enhancements to benefit user experience and/or adherence to documented processes. • Curate backlog to capture business requirements and convert to technical requirements. • Assist in the management of the ServiceNow knowledge bases. • Develop and maintain test cases and tests for platform functionality/modules. • Working hours are varied and mandatory on-call rotations, including some nights, weekends, and holidays. Depending on project status, hours may be extended to meet deadlines or resolve issues.

Requirements

• ServiceNow System Administration Certification • 2+ years of experience on the ServiceNow platform • Overarching understanding of ServiceNow Enterprise product suite • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions: ServiceNow API’s, SSO, SAML, SSL, Web Services, REST, etc. • Ability to apply business concepts into a technical solution • Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational) • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon • US Citizenship

Benefits

• An ever-evolving global organization focused on transformation and innovation. • A support system where you have a safe place to voice your opinion and share feedback. • Global connectivity to learn from 26,000+ teammates across 60 countries. • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement.