ServiceNow CMDB Architect

October 20

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iTech AG

WebsiteLinkedInAll Job Openings

Program Management • Program Controls • Portfolio Management • Project Management • Master Scheduling

51 - 200

Description

• iTech AG is seeking a robust ServiceNow CMDB design and implementation expert • Perform ServiceNow CMDB assessment for federal customers • Manage ServiceNow Discovery/ETL jobs, application service models, define and monitor CI data health reports dashboards • Build CMDB data integrations and automated orchestration workflows • Work with application and data owners toward data standardization and standard data model • Maintain and ensure adherence to CMDB technical design standards • Communicate effectively with business stakeholders and technical team members • Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements • Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures • Own responsibility for client technical deliverables including client design documents • Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle • Work with customer managers, architects, subject matter experts, solution designers, and senior levels stakeholders • Collaborate with a larger group of business SMEs, solution, and technical architects to elevate technical direction for the delivery of high-performing, transformative solutions • Maintain ServiceNow certifications with the latest delta exams • Achieve additional certifications as dictated by changing business needs • Establish self as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders

Requirements

• 5+ years of experience in Information Technology • 4+ years working with designing/developing technical solutions for ServiceNow CMDB • Proven expertise in ServiceNow implementations, acting as a Solution Architect • 3-5 years of related experience in developing ServiceNow, programming JavaScript, IT service management, or other related technologies • Experience with core ServiceNow applications and related modules, including REST APIs and integrations • Experience in Agile SCRUM methodology and delivery • Prior experience as a Web Developer and familiarity with scripting languages including JavaScript, JQuery, HTML, and CSS • Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification • Ability to work in a team environment, prioritizing deliverables in changing landscape • Expert knowledge of JavaScript • Excellent communication skills and the ability to provide and receive constructive feedback, always remaining positive and focused on the goal • Ability to decompose complex topics and experiences to explain them using whiteboards. • Experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables • Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation • Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences