Ivanti
Ivanti is a technology company that provides comprehensive IT solutions for businesses around the world. Specializing in endpoint management and security, Ivanti enables secure workflows by offering services in areas such as enterprise service management, IT asset and service mapping, and network security. The company is known for its Ivanti Neurons platform which integrates various IT management tools to facilitate efficient operations and secure every device within an organization, anywhere they might be situated. Ivanti supports a wide range of industries including healthcare, education, retail, and the public sector.
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Technical Support Engineer
March 14
Ivanti
Ivanti is a technology company that provides comprehensive IT solutions for businesses around the world. Specializing in endpoint management and security, Ivanti enables secure workflows by offering services in areas such as enterprise service management, IT asset and service mapping, and network security. The company is known for its Ivanti Neurons platform which integrates various IT management tools to facilitate efficient operations and secure every device within an organization, anywhere they might be situated. Ivanti supports a wide range of industries including healthcare, education, retail, and the public sector.
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
📋 Description
• We’re seeking individuals who can provide exceptional technical support to our customers and partners. • Strong technical expertise and excellent customer interaction skills are essential for this role. • Join us to make a real impact! • The individual we're seeking should have a strong technical background and enjoy troubleshooting issues. • The Support Engineer will receive cases electronically through our Support portal and will also be part of an inbound call queue receiving and answering questions for direct customers and partners. • To provide enterprise level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners and internal staff through troubleshooting and diagnosis. • To participate in the continuous improvement of Ivanti products, solutions and platforms. • Proactively calling the customer to troubleshoot and resolve issues.
🎯 Requirements
• Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc • Strong technical troubleshooting skills • Excellent interpersonal and communication skills • Confident user of Microsoft Windows and common applications • Understanding of Database and Server Technologies • Understanding of internet and network technologies • Excellent time management, multi-tasking and organisational skills • Self-motivated to develop technically • Ability to cope and work under pressure • Able to adapt quickly to change • Flexible and open approach • Must be able to work well with others as part of a team but at the same time able to work independently • Fluency in English is required; proficiency in French or German is a strong advantage.
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