IVC Evidensia UK
IVC Evidensia UK is a global leader in veterinary care, operating approximately 2,500 locations across 20 countries. Founded in 2011, the company is dedicated to providing outstanding care for animals, investing in its people and practices to promote clinical excellence. IVC Evidensia focuses on creating a rewarding work environment for veterinarians, emphasizing local service delivery and continuous professional development through education and strong community engagement.
CRM Engineer - Zendesk
3 days ago
IVC Evidensia UK
IVC Evidensia UK is a global leader in veterinary care, operating approximately 2,500 locations across 20 countries. Founded in 2011, the company is dedicated to providing outstanding care for animals, investing in its people and practices to promote clinical excellence. IVC Evidensia focuses on creating a rewarding work environment for veterinarians, emphasizing local service delivery and continuous professional development through education and strong community engagement.
📋 Description
• Delivering solutions to business problems through configuration changes, code changes and custom-built applications and integrations • Leading on all aspects of back end development including defining and implementing solutions in Python • Implementing development best practices that ensure changes are made quickly and efficiently, tested thoroughly and released safely. • Collaborating with your Team Lead, Product Manager and the rest of the team to contribute to solutions and refining requirements. • Working with teams on best practices and deployment strategies. • Responding to and actioning BAU requests that come in to the team. • Optimising performance, troubleshooting, and enhancing Zendesk custom code. • Designing secure APIs and connectors for third-party integrations. • Monitoring and analysing data to improve application performance. • Providing technical support and guidance for Zendesk use. • Ensuring documentation and security compliance for configurations and deployments. • Managing data queries, dashboards, and platform updates. • Note: Occasional out-of-hours work may be required during projects.
🎯 Requirements
• Experience configuring and customising Zendesk or similar ticketing or CRM applications. • Experience with Python & API's • Platform as a service (PAAS) or IT Service Management experience • Experience within an agile, product-focused team
🏖️ Benefits
• Work-life balance • 26 days annual leave • Cycle to Work scheme • Initiatives focused on employee wellbeing • Pension • Discretionary Bonus • Discounted staff pet care • Dog Friendly office • Free Parking available at Head Office
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