Customer Success Manager - Strategic Accounts

March 21

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Monte Carlo

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Monte Carlo is a data observability company that provides a comprehensive platform to ensure reliable data and AI delivery. Their services include machine learning-enabled data anomaly detection, incident triaging, and root cause resolution to maintain high data quality. They offer data quality monitoring, testing, and cost optimization tools for cloud infrastructures, enabling companies to deploy and manage data with confidence. Monte Carlo is tailored for verticals such as financial services, healthcare, media, and technology, helping organizations to self-serve, maintain dashboard integrity, and launch reliable data products. Their solutions aim to eliminate data downtime and enhance operational efficiency across enterprise data landscapes.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead and manage the entire client journey from onboarding to adoption and value realization. • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Effectively communicate business value to client executives through strategic reviews and insights. • Partner with customers to establish clear business goals, timelines, priorities, and success metrics. • Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo. • Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs. • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo. • Project manage the customer journey using internal and external resources as needed.

🎯 Requirements

• 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.). • Delivering success for data products/solutions is highly preferred. • Demonstrated track record in an early-stage company or highly ambiguous environment. • Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics. • Ability to prioritize complex and competing objectives.

🏖️ Benefits

• Equality is a core tenet of Monte Carlo's culture. • We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. • Monte Carlo is an equal-opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all employees.