Customer Success Manager

March 10

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Emerson

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Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation.

Technology • Engineering • Empowering Digital Transformation • Internet of Things • Industrial Automation

10,000+ employees

Founded 1890

🏢 Enterprise

⚡ Energy

☁️ SaaS

📋 Description

• The Customer Success Manager role at Emerson's Test & Measurement (T&M) Business Unit will serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from NI Products • This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software to improve adoption, retention, and expansion within the customer base • The Customer Success Manager serves as the internal voice of the customer while working with other Emerson T&M teams to exceed customer expectations • This role will work with some of Emerson's T&M enterprise and mid-market customers across a broad set of industries (transportation, semiconductor, aerospace/defense, etc.)

🎯 Requirements

• Experience managing a group of enterprise and mid-market customers, owning a total book of business of $10m in ARR • 4+ years of customer success experience in a B2B SaaS organization • General knowledge of cloud architecture as well as on-premises IT landscape • Broad knowledge and experience in the automated test industry is desired • Excellent communication skills and ability to adapt narrative to different stakeholders • Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organization • Experience in Salesforce, ServiceNow and Gainsight preferred • Bachelor’s Degree or Equivalent Experience • Available to travel up to 35%

🏖️ Benefits

• Competitive benefits plans • Comprehensive medical care • Equitable opportunities for growth and development • Supportive and rewarding workplace