Customer Success Executive

March 25

Apply Now

Receive Emails with Similar Jobs

Tembo

WebsiteLinkedInAll Job Openings

Tembo is a UK-based, award-winning savings and mortgage platform designed to help first-time buyers, movers, and remortgagers improve their affordability in purchasing homes. The company offers a variety of mortgage schemes including guarantor mortgages and long-term fixed rate options, as well as innovative savings solutions like the Lifetime ISA to assist in building deposits faster. Tembo's smart technology and expert advisors aim to enhance borrowing potential and provide personalized mortgage plans by partnering with over 100 lenders. With high customer satisfaction rates, Tembo provides comprehensive support throughout the home buying or remortgaging process.

Family Wealth • Financial Planning • Wealth Management • Retirement Interest Only Mortgages • First Time Buyer

11 - 50 employees

💸 Finance

💳 Fintech

🏠 Real Estate

💰 Series A on 2023-04

📋 Description

• Help customers to effectively resolve queries and issues by email, online chat or phone • Help customers navigate and use the Tembo app • Undertake a variety of administrative and operational tasks across a variety of systems • Assist colleagues from across the business with any queries they may have relating to our savings products • Diagnose and liaise with our Operations and Marketing teams and our Developers to resolve issues • Encourage customers to provide feedback; accurately record this and any developing trends with a view to improving the overall customer experience • Collaborate with and influence the wider business as a customer advocate, helping to improve the Tembo app • Show composure, resilience and flexibility when dealing with customers, recognising that we evolve the support we provide as our growing numbers of customers’ needs evolve

🎯 Requirements

• You’re passionate about making a difference in the world and want to spend your time working on something meaningful • You’ve felt the buzz of a startup environment before, or are keen to for the first time • You hold the customer at the heart of everything you do, are solution orientated and have impeccable attention to detail • You’re a self-starter with excellent communication, organisational and time management skills • You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines • You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment • You’re flexible in your approach, and comfortable working outside of rigid structures and frameworks • You have great English language skills (written and oral)

🏖️ Benefits

• 25 days annual leave + 1 day additional annual leave for your birthday + all bank holidays. • All staff are given shares in Tembo • Pension • Private healthcare • Macbook and monitor provided • Once annual away-day and quarterly meet-ups • Once in a life time experience in a start-up as it experiences rapid growth