J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000 employees
Founded 1968
Customer Support Specialist
December 14
J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000 employees
Founded 1968
Description
•Provide end-user product and technical support via telephone and email. •Assist customers through clear communication and step-by-step solutions. •Educate customers with the use of their products. •Document all client interactions, product defects and suggestions. •Provide regular follow up and feedback to customers and stakeholders. •Follow appropriate escalation process of unresolved issues. •Provide assistance, knowledge and skill transfers to more junior leveled staff.
Requirements
•Demonstrable experience with SaaS, API's and/or Webservices. •Comfortable reading XML/JSON. •Superior analytical skills to assess situations and arrive at an appropriate solution for our customers. •Exceptionally self-motivated, directed, and detail oriented. •Excellent written and verbal communication skills. •High level of tact, diplomacy and negotiation skills are required.
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