Support Specialist

December 13

Apply Now
Logo of FreshBooks

FreshBooks

SaaS • web application • accounting • small business • invoicing

201 - 500 employees

Founded 2003

🤝 B2B

☁️ SaaS

💸 Finance

💰 $125M Debt Financing on 2022-08

Description

• You will be joining an award-winning Support team focused on exceeding customer expectations. • The position is primarily phone-support-focused, requiring weekend availability. • Initial training takes place Monday through Friday for 3 months.

Requirements

• Problem Solving skills: expert troubleshooting abilities. • Excellent Communication: crafting accurate, clear and concise messages. • Empathy: caring about users' needs. • Endurance & Resilience: engaging with ~25 customers daily. • Internet Expertise: knowledgeable about various applications. • Love for Learning: enjoy learning new things.

Benefits

• Comprehensive health and wellness benefits. • Perks that matter. • Working environments to help You thrive. • Supportive peer group, mentors, and leaders. • Accelerated growth.

Apply Now

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