Support Specialist

November 8

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FreshBooks

WebsiteLinkedInAll Job Openings

SaaS • web application • accounting • small business • invoicing

201 - 500

💰 $125M Debt Financing on 2022-08

Description

• Go to great lengths to help customers find solutions! • Execute Extraordinary Effortless Experiences Every day (5Es). • Provide 5E service through various support channels (Phones, Emails, Social, & Chat). • Empathize with small business owners who use FreshBooks. • Understand the main features of our application and keep up to date with product changes. • Identify potential bugs and product enhancements through customer feedback. • Work collaboratively with our third-party integration partners. • Maintain the integrity of Support’s best practices. • Understand the fundamentals of GAAP and how they apply to our platform.

Requirements

• Problem Solving skills: you use your expert troubleshooting abilities to get to the bottom of issues. • Excellent Communication: you can craft messages that are accurate, clear and concise. • Empathy: you care about other humans and can put yourself into the shoes of the owners who use FreshBooks. • Endurance & Resilience: you will energetically engage with ~25 customers daily. • Internet Expertise: you know the interwebs and its many applications. • Love for Learning: you enjoy learning new things and are ok with diving into the unknown.

Benefits

• Comprehensive health and wellness benefits. • Perks that matter. • Working environments to help You thrive. • Supportive peer group, mentors, and leaders. • Accelerated growth.