Customer Care I

November 6

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💰 Series A on 2020-06

Description

• We’re a results focused, customer-obsessed company... • Insightly is seeking to hire an experienced Customer Care Tier I associate... • The Customer Care team plays a pivotal role... • Please note: The standard work schedule for this role... • This role will be open for application until November 25, 2024... • You’re a technology-loving, attentive type of person... • We Value Individuality!

Requirements

• Be a customer service All-Star with a strong technical background • Eager to help our customers get the most out of our software • Willingness to go the extra mile to ensure our customers are 100% satisfied • Must be able to communicate clearly and effectively • Must have a great deal of patience. We are looking for someone who loves to help others • Must be able to listen to customers' needs effectively, document in detail, and escalate with urgency • Exceptional prioritization, multitasking, and organizational skills • Execute against defined processes • Familiarity with ticket-based support systems • Familiarity with Google Apps for Business • Excellent written and communication skills • Strong technical troubleshooting skills • Experience using cloud-based software and customer management tools • Eagerness to work in a startup environment with smart and humble peers • Both Mac and Windows environments experience • Midshift coverage, 12 noon to 830p Pacific Time • Bonus: • Basic SQL knowledge • Basic understanding of HTML • Basic understanding of Java and Javascript

Benefits

• Compensation range • Flexibility and time off • Health and wellness • Growth • More perks!