Customer Service Operator, French Speaker

November 5

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Otis Elevator Co.

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Elevators • Escalators • Moving Walkways • Service • Modernization

10,000+

Description

• OTISLINE® is a unique, quality-driven, customer-focused environment. • Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud. • Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate. • Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

Requirements

• High school diploma • Must have a dedicated workspace and high-speed internet • Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers. • Candidate must demonstrate a strong familiarity with computers and basic application familiarity. • Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures is a requirement. • Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring). • Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off. • Candidate must also be able to work rotational scheduled weekends and holidays. • Regular attendance, including the ability to start assigned shift on-time, is mandatory. • Candidate must possess the ability to type at least 25 wpm with accuracy. • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays. • Ability to adhere to Otis’ absolutes of safety, ethics, and quality. • French/English language required.

Benefits

• Shift differential pay offered for hours worked outside 1st shift/weekdays. • Participate in an incentive compensation program based on quality and productivity performance.