Bilingual Application Support Specialist

November 1

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National telecommunications company in Canada

10,000+

Description

• Troubleshoot application performance issues within a complex technological environment involving multiple systems; • Navigate complex database structures, write complex queries, and handle database-related issues effectively • Uncover root causes and contribute valuable insights for improvements • Utilize the appropriate tools or software to assign requests to other support/dev teams, track or follow up on requests • Accurately document encountered issues and their respective resolutions • Manage assigned tasks effectively, driving them to completion and meeting high-level service expectations • Implement infrastructure and system/software configuration changes as needed to resolve issues and optimize performance • Use scripting and programming to automate recurring/scheduled tasks and/or facilitate handoff

Requirements

• College education in computer science or equivalent work experience • Minimum of 3 years of relevant experience in troubleshooting • Fluency in both spoken and written French and English • Flexibility to work sporadic off business hours on call / support and able to work with tight deadlines • Knowledge in modern and legacy distributed systems architecture (REST/SOAP/Message Queues/Bus) • Experience in Windows server, IIS and/or Azure cloud environments • Profiency in SQL Server, SSRS, SSIS environment and SQL query development • Knowledge in one or multiple of the following in an asset: Powershell, Dynamics CRM and Great Plains, Post Master, Kofax Total Agility, Octopus, AKS, Agile methodology, AppInsights, Spotlight, Azure DevOps, Sharepoint, FileNet, GitHub, PowerBI, MSMQ, F5 LoadBalancers, Azure LoadBalancer • Possess a good spirit of synthesis and a great ease in understanding, systematizing and popularizing technical concepts • Demonstrate independence and autonomy • Have the ability to develop an overview of a system