Senior UX Writer - Content Strategist

March 4

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Jabra Hearing

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Jabra Hearing is a company specializing in advanced hearing aids. Their products, such as the Enhance Select 500, offer high-tech features including Bluetooth connectivity and 360-degree sound. Jabra Hearing is committed to providing remote care through their Audiology Team, offering convenient follow-up via an easy-to-use app. They provide a 100-day risk-free trial and a three-year warranty to ensure customer satisfaction with their hearing aids, which are customizable and designed for various listening situations. Furthermore, Jabra Hearing offers hearing tests to determine the suitable hearing aids for customers, all while providing US-based support and financing options.

51 - 200 employees

⚕️ Healthcare Insurance

🔧 Hardware

🧘 Wellness

📋 Description

• Hi, we’re Jabra Hearing. • We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. • In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. • We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable. • About us. • We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. • We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). • The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks. • About the role. • Jabra Hearing is looking for a Senior UX Writer & Content Strategist to innovate the experience of treating hearing loss. Reporting to the Director of Product Marketing, you will serve as the voice of our product to the customer, linking product features and benefits to their needs. • In this role, you’ll be a cross-functional member of the agile Growth Team consisting of product managers, designers, and engineers. • Together you will define and implement the content strategy across our website, supporting the pre-purchase experience in helping customers understand their hearing loss and identify the right solution for them. • With a focus on user experience, this role requires the ability to craft compelling and user-centered copy that guides users through our website, while also contributing to the overall content strategy that aligns with our business objectives. • Key goals for this role include building a world-class consumer-facing user experience, driving increased conversion rates on key product pages via A/B tests, and driving higher feature adoption rates.

🎯 Requirements

• Minimum 4 - 6 years of experience in content strategy, with a focus on UX writing in DTC/B2C • Minimum 2+ years of experience embedded in agile product teams, with a strong focus on A/B testing; fluent in Figma and JIRA or similar design & ticketing systems • Strong, organized portfolio showcasing both content strategy and UX writing samples; demonstrated attention to detail and impeccable grammar • Experience using research and data to drive content decisions • Strong time management and task prioritization skills; the ability to be flexible and change to meet evolving requirements according to company goals • Excellent collaboration and communication skills: a team player with strong relationship-building skills and the ability to gain buy-in and support from cross-functional partners • A systems-thinker who loves to build simple and elegant experiences for complex problems • Ability to work independently; self-driven and comfortable asking questions and tracking down answers • A growth mindset. Open and receptive to feedback and can adapt quickly in a fast-paced environment.

🏖️ Benefits

• You’re worth it. Our compensation is competitive ($100,000 - $130,000 plus eligibility for an annual performance bonus), and our 401k plan includes matching up to 4%. • Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance, plus basic life and disability insurance, and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave. • Rest and recharge. Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 20 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 10 company holidays annually). We encourage time off. • Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.