Head of Account Management

12 hours ago

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Jadu

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Web Content Management • Online Forms • Case Management / CRM • Web Design • Accessibility

51 - 200

Description

• Lead our Account Management team, driving strategic customer relationships and ensuring exceptional service delivery. • Manage Jadu Account Managers, providing strategic guidance to ensure customer satisfaction and retention. • Develop and execute strategies to retain and grow key accounts, ensuring a high customer retention rate and maximising value per customer. • Build strong, sustainable relationships with customers, understanding their needs, identifying upsell opportunities, and ensuring satisfaction with our solutions. • Support the VP of Customer Experience providing customer data in terms of retention statistics, quote value and account planning, on a monthly basis. • Take a lead on escalations, develop sales quotes and proposals, and support complex bids, working closely with delivery teams for smooth project handovers. • Ensure customer feedback and needs are channelled into product development and company strategy, advocating for the best outcomes for our customers. • Present the opportunity pipeline at sales meetings, ensure accurate deal tracking, and maintain updated account plans and customer information in HubSpot.

Requirements

• Proven experience in Global Account Management or a similar customer-facing role, ideally within the IT/Technical sector. • Experience working with public sector customers is pivotal to the role • Demonstrated ability to build and maintain long-term customer relationships, with a proactive and proven approach to customer engagement. • Strong leadership skills, with the ability to guide and mentor a team of Account Managers. • Excellent communication skills, with the ability to understand customer needs, lead presentations, and collaborate across teams. • A track record of achieving revenue growth through upselling, cross-selling, and strategic customer engagement.

Benefits

• Flexible working hours and remote-first approach • A budget for personal development and training • 25 days holiday plus bank holidays • Family private health insurance, pension • Comprehensive mental health and wellbeing support • A world-leading bereavement policy and a culture that prioritises well-being