Senior Manager, CX Operations & Strategy

22 hours ago

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Jerry

WebsiteLinkedInAll Job Openings

finance • insurance • artificial intelligence • mobile application • consumer software

201 - 500 employees

💳 Fintech

Description

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). • Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain. • Disrupt a massive market and take us to a $5B business in the next few years. • Be immersed in a talent-dense environment and greatly accelerate your career growth. • Jerry is building the first super app to help people optimize all aspects of owning a car. • We are looking for a Senior Manager, CX Operations & Strategy who is energized by working with a high caliber team. • You will oversee the day-to-day management of multiple virtual contact center teams, driving team productivity and effectiveness. • You will also evaluate and optimize our workflows, tools & systems, leverage automation and our proprietary GenAI chatbot & voicebot technology.

Requirements

• Experience managing a team of 50+ inbound contact center agents within the financial services industry (e.g. home/auto insurance, personal loans, or related) • Proven track record of driving team performance indirectly through first-line people managers • Experience making improvements to processes and training to increase team efficiency • Bachelor’s degree in an intellectually rigorous discipline