Account Operations Specialist - Critical Environments

2 days ago

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Jones Lang LaSalle Americas, Inc.

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10,000+

Description

• Work closely with the PMO Lead and Account Operations Manager to support all aspects of Account Operations needs, including administrative functions, data analytics and program development. • Responsible for maintaining up-to-date Account Organizational charts, email distribution lists and SharePoint site(s). • Ability to review and interpret data pertaining to Critical Performance Indicator (CPI) results. • Provide support to PMO Team for Monthly Business Reviews, Quarterly Business Reviews, and Account Town Halls. • Provide data analytics with the ability to support storytelling in data. • Create, maintain, and optimize account-wide dashboards. • Collaborate with Account Platform teams as needed. • Participate in the development and distribution of Standard Operating Procedures (SOPs), industry best practices, process documentation, and user support materials. • Perform any other duties and tasks as assigned.

Requirements

• Bachelor’s degree or equivalent experience in business/financial/systems area is preferred, however, High School or Equivalent education is required. • 3-5 years of relevant experience. • High level skills with Microsoft Office (Excel, Word, PPT) required. • Experience with other data and statistical applications are a plus (PowerPivot, Tableau, SAS, Access, Minitab, Sigma Excel, SQL). • SharePoint experience is a plus. • Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans. • Excellent communication skills, ability to deal comfortably with more senior managers; capable of presenting to senior managers without undue tension and nervousness. • Be customer service oriented with client contact when necessary. • Strong leadership, organizational, and execution skills with a demonstrated ability to operate independently in a fast-paced environment.

Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays