Operations Specialist

22 hours ago

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NinjaHoldings

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Consumer Lending • FinTech • Specialty Finance • Nonbank Lending • Consumer Finance

51 - 200

Description

• Operations department supports processing for NinjaCard deposit and loan services • Perform daily reconciliation for deposit, loan, and GL accounts • Perform balancing of all ACH and Card activity daily • Process Service Requests to customer accounts as submitted by Customer Service • Initiate daily adjustment entries to ATM/Debit card settlement, deposit accounts, loan accounts, and corresponding GL accounts • Process daily failed transactions for payment processing • Process refunds of various account fees as requested by Customer Service • Perform research on customer accounts and take action to correct errors as required • Work with various third-party vendors to support operations • Provide support to accounting on general ledger balancing as it relates to payment operations processing • Maintain record retention within the department • Review and update department procedures to ensure accurate, up-to-date processes are in place • Work with sponsor banks to support daily operations, change management, and audits

Requirements

• High School Diploma or GED • Minimum 3 years of related experience • Knowledge of ACH payment network and NACHA operating rules • Experience with payment systems not limited to debit card processes • Experience with balancing general ledger accounts and basic Accounting • Knowledge of bank operations and products • Excellent customer service skills (customer-oriented) and motivated to build new relationships • Strong organizational skills with high attention to detail and demonstrates ability to multi-task projects and daily job duties • Demonstrates ability to address complex job related/technical issues and problems and seek assistance when necessary • Demonstrates strong written and verbal communication skills • Demonstrates strong team collaboration/teamwork skills, with ability to work in cross functional teams and build/maintain positive working relationships • Demonstrates ability to interact efficiently with Technology and utilize common office applications including Jira, Confluence, Word, Excel, and PowerPoint • Ability to analyze and interpret data • Knowledge of Federal and State compliance laws • Ability to initiate process improvements and efficiencies

Benefits

• Competitive salary and benefits package • Flexible, remote work • Fun, fast-paced work environment • Dynamic start-up culture • Ability to make an immediate impact in a growth stage company • Convenient downtown Chicago office located in the heart of the city