Encompass Support Specialist

6 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $61k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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JMAC Lending

WebsiteLinkedInAll Job Openings

Wholesale and Correspondent Lending • Fannie Mae • Freddie Mac and Ginnie Mae • Purchase Lending and Refinance • Government Lending Programs

51 - 200 employees

Founded 1998

💸 Finance

🏦 Banking

Description

• About JMAC Lending: • At JMAC Lending, we pride ourselves on over 25 years of dedicated service. • Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive. • The Encompass Support Specialist plays a pivotal role in providing comprehensive support and administration for the company’s loan origination system and its integrations. • This position demands a solid understanding of the loan origination workflow and the various operational roles involved in it.

Requirements

• More than 2 years of experience in technology within the Mortgage industry. • Experience with Encompass Administration is a plus. • A natural problem-solver with a knack for identifying challenges and implementing effective solutions. • Ability to work autonomously while exercising sound judgment with minimal oversight. • Exceptional skills in organization, prioritization, and maintaining focus on deadlines. • Outstanding verbal and written communication skills, capable of presenting complex concepts clearly and succinctly to both technical and non-technical audiences. • Commitment to delivering excellent customer service, especially in handling urgent, time-sensitive matters. • Strong aptitude for process implementation and documentation.

Benefits

• Comprehensive Health Care Plan (including Medical, Dental, and Vision) • Life Insurance options (Basic, Voluntary, and AD&D) • Generous Paid Time Off for Vacation and Holidays • Retirement Savings Plan (401k) • Short Term and Long Term Disability coverage • Support for Family Leave • Access to Wellness Resources