JMAC Lending
JMAC Lending is a financial services company specializing in wholesale and correspondent lending. For over 27 years, JMAC Lending has supported clients in building their businesses and achieving successful outcomes with a focus on strength, stability, knowledge, and confidence. The company positions itself as a comprehensive solution for lending needs, offering quick and efficient loan closing processes and outstanding customer service. Client testimonials frequently praise JMAC Lending for its responsive team and efficient, smooth loan transactions.
Wholesale and Correspondent Lending • Fannie Mae • Freddie Mac and Ginnie Mae • Purchase Lending and Refinance • Government Lending Programs
Encompass Support Specialist
December 21, 2024
🏄 California – Remote
💵 $61k - $75k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
JMAC Lending
JMAC Lending is a financial services company specializing in wholesale and correspondent lending. For over 27 years, JMAC Lending has supported clients in building their businesses and achieving successful outcomes with a focus on strength, stability, knowledge, and confidence. The company positions itself as a comprehensive solution for lending needs, offering quick and efficient loan closing processes and outstanding customer service. Client testimonials frequently praise JMAC Lending for its responsive team and efficient, smooth loan transactions.
Wholesale and Correspondent Lending • Fannie Mae • Freddie Mac and Ginnie Mae • Purchase Lending and Refinance • Government Lending Programs
📋 Description
• About JMAC Lending: • At JMAC Lending, we pride ourselves on over 25 years of dedicated service. • Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive. • The Encompass Support Specialist plays a pivotal role in providing comprehensive support and administration for the company’s loan origination system and its integrations. • This position demands a solid understanding of the loan origination workflow and the various operational roles involved in it.
🎯 Requirements
• More than 2 years of experience in technology within the Mortgage industry. • Experience with Encompass Administration is a plus. • A natural problem-solver with a knack for identifying challenges and implementing effective solutions. • Ability to work autonomously while exercising sound judgment with minimal oversight. • Exceptional skills in organization, prioritization, and maintaining focus on deadlines. • Outstanding verbal and written communication skills, capable of presenting complex concepts clearly and succinctly to both technical and non-technical audiences. • Commitment to delivering excellent customer service, especially in handling urgent, time-sensitive matters. • Strong aptitude for process implementation and documentation.
🏖️ Benefits
• Comprehensive Health Care Plan (including Medical, Dental, and Vision) • Life Insurance options (Basic, Voluntary, and AD&D) • Generous Paid Time Off for Vacation and Holidays • Retirement Savings Plan (401k) • Short Term and Long Term Disability coverage • Support for Family Leave • Access to Wellness Resources
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