E-Commerce Coordinator

November 12

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Johnson Controls

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Engineering • Manufacturing Operations • Sales • Building Automation • Fire & Hazard Protection

10,000+

Description

• The E-Commerce Coordinator role is designed to support and enhance the online experience, ensuring smooth operations across digital platforms. • This position involves a blend of marketing acumen and technical know-how, with responsibilities that span from updating website content to analyzing sales data to optimize online performance. • Coordinate with cross-functional teams to develop and implement promotional campaigns across various online platforms to drive sales and enhance brand visibility. • Analyze website traffic and user engagement metrics to identify trends, optimize performance, and improve the customer experience. • Collaborate with technical specialists to maintain website functionality, troubleshoot technical issues, and implement new features or updates. • SEO optimization implementation to boost product visibility on search engines. • Optimize online sales strategies to enhance customer engagement. • Strong analytical skills with the ability to interpret data and make actionable recommendations. • Support the E-Commerce Director to implement the company’s e-commerce activities and strategies. • Monitor and analyze sales trends and identify new opportunities and challenges. • Manage product listings, including writing product descriptions, specifications ensuring all listings are accurate and appealing. • Liaise with customer service and store staff to address and resolve customer inquiries and complaints related to the online experience. • Perform additional duties and responsibilities as necessary to support business growth.

Requirements

• Bachelor’s degree in marketing, Communications, Visual Media or related field • Proficient advanced level expertise with Adobe and Microsoft Office Suite • Knowledge of PIM and E-Commerce software with Akeneo and Adobe Commerce preferred • Background in digital marketing, web design, analytics and e-commerce systems are highly beneficial • Understands and has experience with product content creation, optimization, and maintenance • Demonstrates project management abilities by multi-tasking, prioritizing, being flexible, and meeting deadlines on a consistent basis • Analyzing, conceptualizing, and logically organizing information with a high degree of precision and accuracy • Understanding of SEO, content management and online customer behavior • High attention to detail • Dedicated work ethic, punctuality, responsible and reliable with strong personal integrity • Experience in the HVAC Industry is a plus