HVAC Technical Support Associate

3 days ago

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Johnson Controls

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Engineering • Manufacturing Operations • Sales • Building Automation • Fire & Hazard Protection

10,000+

Description

• Provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. • Responsibilities include limited financial disposition/approval of warranty concessions. • Provide financial review and disposition of warranty disputes and concessions. • Monitor customer activity and develop/implement warranty reduction efforts. • Act as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. • Resolve customer complaints in a timely, effective manner. • Provide call center support and job site technical support as necessary to fulfill customer needs.

Requirements

• Required Technical Degree or equivalent combined education and experience. • 3-5 years’ experience in product service. • Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400. • Strong interpersonal skills and decision-making ability. • Effective and professional communication and organization skills.

Benefits

• Competitive salary • Paid vacation/holidays/sick time • Comprehensive benefits package including 401K, medical, dental, and vision care. • On the job/cross training opportunities • Encouraging and collaborative team environment • Dedication to safety through our Zero Harm policy