Developer Support Engineer

6 days ago

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Algolia

WebsiteLinkedInAll Job Openings

API • Headless • Search • Discovery • Personalization

201 - 500

💰 $150M Series D on 2021-07

Description

• At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds! • Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. • The Developer Support Engineer is a critical role at Algolia. • We’re looking for a Developer Support Engineer to assist our technical users with implementing Algolia in various web and mobile development technical stacks. • This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. • As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams.

Requirements

• Located in the Pacific Time Zone • Experience with web development, REST API, and database management. • 1 - 4 years of experience in technical customer support, supporting SaaS enterprise software ideally. • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python. • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience. • Ability to handle and prioritize a portfolio of tickets at various stages of resolution. • Ability to work weekends shifts.

Benefits

• Algolia is an Equal Opportunity Employer • Does not discriminate based on various characteristics