Customer Support Advisor

March 13

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Jonas Software

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Jonas Software is a prominent acquirer and manager of vertical market software companies across the globe. With over two decades of experience, the company focuses on acquiring mission-critical software businesses and provides them with the requisite tools and network to sustain and grow. Operating under a 'buy and hold forever' philosophy, Jonas Software ensures a permanent home for businesses it acquires, fostering a culture of autonomy and shared best practices among its portfolio companies. As part of Constellation Software, with over 850 acquisitions, Jonas Software has a strong track record with 130+ acquisitions and supports a vast employee base dedicated to delivering top-notch services to its clients.

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1001 - 5000 employees

🤝 B2B

📋 Description

• Provide outstanding customer support via phone and email, ensuring prompt and effective resolution of inquiries. • Mentor and support fellow customer service representatives, fostering a collaborative and high-performing team environment. • Manage time effectively, balancing break schedules and workload to maintain efficiency. • Prioritize tasks and support tickets based on urgency and impact. • Communicate clearly and professionally with customers, clients, and colleagues. • Demonstrate patience, composure, and empathy when handling escalated customer concerns. • Ensure timely follow-up on time-sensitive customer issues and internal communications. • Uphold company values, demonstrating integrity, trust, and professionalism in all interactions. • Maintain an excellent attendance record and a strong commitment to delivering results.

🎯 Requirements

• 1+ years of successful customer service experience. • Experience mentoring and supporting customer service peers. • Strong time management and organizational skills. • Ability to prioritize tasks effectively in a fast-paced environment. • Exceptional verbal and written communication skills. • Proven ability to de-escalate difficult situations and resolve conflicts professionally. • Strong interpersonal skills, with the ability to work effectively across teams. • A customer-focused mindset with a commitment to delivering high-quality support.

🏖️ Benefits

• Competitive hourly rate • The opportunity to work in an innovative, creative, and fun environment with people who play for a living! • 100% remote work! • A culture committed and focused on helping you grow as a professional.