Customer Support Executive

11 hours ago

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JustGiving

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fundraising • technology • giving • innovation

51 - 200

💰 Non Equity Assistance on 2014-12

Description

• Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors • Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too) • Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible • Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer • Handling difficult customer queries sensitively and confidently

Requirements

• Previous experience within Customer Support isn’t necessary but we are open to it • You will be extremely attentive, organised, caring and motivated • Great listener and confident communicator • Problem solver who is keen to get to the heart of the issue • You are able to thrive under pressure • PASSION FOR DOING GOOD!