KCare
foster care • software • child welfare • family services • residential treatment centers
51 - 200
Customer Success Manager
November 17, 2023
🇺🇸 United States – Remote
💵 $50k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
KCare
foster care • software • child welfare • family services • residential treatment centers
51 - 200
Description
• Maintain customer satisfaction and retention • Close deals and identify upsell opportunities • Build relationships to increase revenue • Deliver product knowledge and functionality • Consult with customers to overcome issues and achieve goals • Review and assign customer journeys and playbooks • Increase system adoption • Inform customers of new functionality • Analyze customer metrics • Address customer needs • Document customer status • Maximize product value • Assist in creating and delivering training courses • Attend industry related conferences
Requirements
• Familiarity with extendedReach SalesForce or other CRM experience • Ability to travel when needed • Customer Service experience • Good communication skills • Problem Solving skills
Benefits
• Competitive salary • Travel opportunities • Training and educational materials • Promotional event attendance • Diverse workforce • Equal Employment Opportunity
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