Customer Success Manager - Mid-Market

October 12, 2023

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Ramp

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Corporate Cards • Business Cards • Spend Management • Finance Automation • Expense Management

501 - 1000

💰 $15M Series C on 2012-09

Description

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative • Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Partner closely with the product team to ensure customer feedback is reviewed and prioritized • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Requirements

• Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization • Exceptional project management and time management skills • Excellent verbal and written communication skills • Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed • Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively • Proven track record of exceeding quota and/or outperforming key target metrics • Ability to anticipate customers’ needs and position product solutions accordingly • High adaptability and ability to thrive in a fast paced environment • Nice-to-Haves: - Bachelor’s degree from an accredited university - Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) - Experience with financial services sales - Experience at a high-growth startup

Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support • Pet insurance • Compensation Range: $131.8K - $155K