Strategic Customer Success Manager

May 1, 2023

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SaaStr

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SaaS • Freemium • Enterprise • SMB

11 - 50

Description

• Operate as the lead point of contact for sponsors and ensure fulfillment of sponsorships • Communicate regularly with sponsors and work alongside them to ensure their needs are met • Educate and drive adoption of the company's full sponsorship offerings • Develop a trusted advisor relationship with key accounts • Assist with high severity requests or issue escalations as needed • Report directly to the Operations team and work closely with VP Sales and the revenue team

Requirements

• BS/BA or equivalent • >3.0 years of experience managing clients post-sales • Experience visiting customers on-site & mapping out multiple stakeholders • Demonstrable ability to communicate, present, and influence credibly and effectively • Experience in an account management capacity • Passion for building relationships with clients • Expert on client relationship management • High attention to detail

Benefits

• Join the world's largest community of SaaS executives, entrepreneurs, and founders • Work with a highly popular blog, podcast, and content resources • Be part of events with over 10,000 attendees in San Francisco / Digitally and 2,500 in Europe • Opportunity to increase investment every year • Be an integral part of the revenue team