Customer Success Manager
March 14, 2023
Description
• Customer Success Manager role to support a team of Care Advocates. • Drive customer acquisition and retention. • Maintain high levels of customer satisfaction throughout their fertility journey. • Work directly with company leaders, sales, finance, marketing, product, clinical team members and practice managers to understand the customer journey through key metrics. • Create, implement, use, and iterate processes to support customers and the mission of Oma Fertility. • Identify gaps in processes that impact the success of our customers and collaborate with the teams needed to resolve those issues.
Requirements
• Bachelor's degree • 2+ years of professional experience in a Customer Success, Account Management, Project Management, or other relevant experiences, ideally in a high-growth, start-up environment • Enthusiasm for Oma Fertility's mission • Experience with eIVF and Salesforce • Excellent computer knowledge, including proficiency in Word and Excel • Detail-oriented with strong analytical, writing, and communication skills • Comfortable working in a startup environment and wear multiple hats • Experience with developing best practices, creating scalable systems, and automating routine processes • Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team • Organized, diligent, and self-motivated • A proven ability to inspire, coach, and motivate a team and customers
Benefits
• Opportunity to work for a company with a mission to make fertility care accessible • Chance to support a team of Care Advocates and drive customer acquisition/retention • Involvement in creation, implementation, and iteration of processes • Ability to work with multiple teams • Continuous improvement mindset • Opportunity to work in a startup environment • Equal opportunity employer • Requirement for COVID-19 vaccination with potential for exemption based on valid reasons
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