April 4, 2023
ā¢ Respond to customer queries in a timely and accurate way, via phone, email or chat ā¢ Identify customer needs and help customers use specific features ā¢ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) ā¢ Update our internal databases with information about technical issues and useful discussions with customers ā¢ Monitor customer complaints on social media and reach out to provide assistance and resolution ā¢ Share feature requests and effective workarounds with team members ā¢ Inform customers about new features and functionalities ā¢ Follow up with customers to ensure their issues are resolved ā¢ Gather customer feedback and share with our Management and Product teams ā¢ Assist in training other Customer Support Representatives
ā¢ Experience as a Customer Support Specialist or similar CS role is preferred ā¢ Familiarity with our industry or a desire to learn ā¢ Experience using help desk software and remote support tools ā¢ Understanding of how CRM systems work ā¢ Excellent communication and problem-solving skills ā¢ Multi-tasking abilities ā¢ Patience when handling tough cases
ā¢ Top tier compensation + benefits package. ā¢ Flexibility to work from the company's office or remotely. ā¢ Opportunity for professional growth in a dynamic and international environment. ā¢ Informal, friendly and knowledge-sharing environment. ā¢ An interesting and challenging job that allows you to explore paths to creating successful software solutions.
Apply NowMarch 14, 2023
šŗšø United States ā Remote
š° $8.5M Debt Financing on 2022-06
ā° Full Time
š” Mid-level
š Senior
š Customer Success
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