Customer Success Specialist

April 4, 2023

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Description

ā€¢ Respond to customer queries in a timely and accurate way, via phone, email or chat ā€¢ Identify customer needs and help customers use specific features ā€¢ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) ā€¢ Update our internal databases with information about technical issues and useful discussions with customers ā€¢ Monitor customer complaints on social media and reach out to provide assistance and resolution ā€¢ Share feature requests and effective workarounds with team members ā€¢ Inform customers about new features and functionalities ā€¢ Follow up with customers to ensure their issues are resolved ā€¢ Gather customer feedback and share with our Management and Product teams ā€¢ Assist in training other Customer Support Representatives

Requirements

ā€¢ Experience as a Customer Support Specialist or similar CS role is preferred ā€¢ Familiarity with our industry or a desire to learn ā€¢ Experience using help desk software and remote support tools ā€¢ Understanding of how CRM systems work ā€¢ Excellent communication and problem-solving skills ā€¢ Multi-tasking abilities ā€¢ Patience when handling tough cases

Benefits

ā€¢ Top tier compensation + benefits package. ā€¢ Flexibility to work from the company's office or remotely. ā€¢ Opportunity for professional growth in a dynamic and international environment. ā€¢ Informal, friendly and knowledge-sharing environment. ā€¢ An interesting and challenging job that allows you to explore paths to creating successful software solutions.

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