Customer Success Specialist

May 25, 2023

Apply Now

Receive Emails with Similar Jobs

LeadFuze

WebsiteLinkedInAll Job Openings

Build lists of accurate leads, while using integrations to reach those freshly verified lead automatically.

lead generation • sales • prospecting • software • b2b

11 - 50

💰 Debt Financing on 2017-09

Description

• Help customers succeed through Customer Success activities and outcomes • Drive customer success outcomes, including renewal and up-sell • Define and optimize customer lifecycle • Manage customer success activities, including onboarding, training, support, renewals, cross-sell/up-sell, and advocacy • Deliver sales-related advice and strategies to customers • Foster collaboration within team and across customer lifecycle • Inspire customer success across company • Produce blog content twice a month

Requirements

• 3+ years experience in leading customer-facing organizations • Strong grasp of technology • Ideally combined background of post-sale account management and sales experience • Strong empathy for customers AND passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills • Experience within a software company preferred • Ability to write well-crafted emails and blog posts are a must

Benefits

• 3 weeks paid time off in the first year, 4 weeks after first year • Pay range from $54,000 - $60,000 per year based on experience • Remote position