Customer Success Specialist

May 25, 2023

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LeadFuze

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lead generation • sales • prospecting • software • b2b

11 - 50

💰 Debt Financing on 2017-09

Description

• Help customers succeed through Customer Success activities and outcomes • Drive customer success outcomes, including renewal and up-sell • Define and optimize customer lifecycle • Manage customer success activities, including onboarding, training, support, renewals, cross-sell/up-sell, and advocacy • Deliver sales-related advice and strategies to customers • Foster collaboration within team and across customer lifecycle • Inspire customer success across company • Produce blog content twice a month

Requirements

• 3+ years experience in leading customer-facing organizations • Strong grasp of technology • Ideally combined background of post-sale account management and sales experience • Strong empathy for customers AND passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills • Experience within a software company preferred • Ability to write well-crafted emails and blog posts are a must

Benefits

• 3 weeks paid time off in the first year, 4 weeks after first year • Pay range from $54,000 - $60,000 per year based on experience • Remote position