May 18, 2023
• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base
• 3-5 years of experience in a top-tier enterprise SaaS company • 8+ years of experience collaborating with senior leadership in large enterprises • Proven track record of building playbooks and digital content to support users • In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users • Skilled in tailoring advice and products to maximize ROI for customers • Proficient in sharing customer success stories and use cases • Experience managing the complete customer journey, from onboarding to expansion • A customer-centric approach to solving problems • Confidence in challenging conventions and a self-sufficient, independent manager • A strong passion for making a positive impact on the world • An independent and inquisitive learner who embraces new challenges without hesitation
• Industry-leading compensation• Ownership of product and equity in the company• Excellent healthcare benefits including 100% coverage for individuals & families- health, dental, life insurance, and vision• Flexible remote work from anywhere in the continental US. European time zones possible with negotiation• Quarterly "on-sites" with the entire company to bring us closer together
Apply NowApril 13, 2023
April 4, 2023
March 14, 2023
🇺🇸 United States – Remote
💰 $8.5M Debt Financing on 2022-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
March 1, 2023
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