Customer Success Manager - Enterprise

May 18, 2023

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Regrello

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Operations • Supply chain • Workflows • Automation • Collaboration

11 - 50

💰 $20M Series A on 2022-05

Description

• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base

Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company • 8+ years of experience collaborating with senior leadership in large enterprises • Proven track record of building playbooks and digital content to support users • In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users • Skilled in tailoring advice and products to maximize ROI for customers • Proficient in sharing customer success stories and use cases • Experience managing the complete customer journey, from onboarding to expansion • A customer-centric approach to solving problems • Confidence in challenging conventions and a self-sufficient, independent manager • A strong passion for making a positive impact on the world • An independent and inquisitive learner who embraces new challenges without hesitation

Benefits

• Industry-leading compensation• Ownership of product and equity in the company• Excellent healthcare benefits including 100% coverage for individuals & families- health, dental, life insurance, and vision• Flexible remote work from anywhere in the continental US. European time zones possible with negotiation• Quarterly "on-sites" with the entire company to bring us closer together