Technical Account Manager

3 days ago

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Kantata

WebsiteLinkedInAll Job Openings

Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management

501 - 1000

Description

• The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance • Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people • You’ll have the opportunity to work in a dynamic environment with a team that loves what they do • Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have • Kantata is an Equal Opportunity Employer.

Requirements

• 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company • Demonstrable experience with the Salesforce Platform including: SOQL Querying, Master-detail object model, Profiles, Permissions, Visualforce page behavior, views and layouts • Experience with Salesforce Apex Async job processing, Flows, Managed Package content namespacing, capturing Debug Logs is preferred and Apex code/scripting, Lightning Web Components, navigating governor limits and scalability is a big plus • Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture • Strong understanding of PSA concepts and the importance of service delivery in optimizing client success • Excellent communication and interpersonal skills, both written and verbal • Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions • Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management • Strong sense of ownership and accountability for client satisfaction and service delivery success • Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Benefits

• Strong work-life balance that’s a true focus of the company • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun • An intentionally engaging and collaborative culture - ditch the silo!