Customer Success Manager

6 hours ago

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Karbon

WebsiteLinkedInAll Job Openings

Accountants • Growth • Software as a service • Workflow management • Practice management

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

Description

• About Karbon • Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. • We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact. • About the Role: Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value? • As a Customer Success Manager at Karbon, you'll be responsible for your own portfolio of customers. You'll become an expert in practice management best practices, providing consultative advice to help customers achieve success. You'll manage projects that drive change, while also acting as a vital link between your customers and the wider Karbon team.

Requirements

• Based in the UK, and comfortable working remotely with occasional travel to customer sites for visits or events (approximately 5-10% of your time). • Experience in a B2B SaaS role (Customer Success, Account Management, Consulting, or Training) with a proven track record of success. • Knowledge of the accountancy software market (ideal but not essential). • A strategic thinker with a results-driven mindset, and comfortable working with targets. • Strong relationship-building skills and a passion for delivering value to customers. • Excellent communication and presentation skills. • Tenacious – constantly looking for new ways to better serve your customers, whether by providing useful information or sharing best practices. • Curious – eager to learn how top accounting firms operate and sharing those insights in a consultative manner. • Strong project management skills and experience working with cross-functional teams.

Benefits

• Gain global experience across markets in the US, New Zealand, UK, and Canada. • Enjoy paid flexible time off and a strong work-life balance. • Benefit from generous parental leave policies. • Pension matching • Receive home office equipment and enjoy a flexible working environment. • Work with and learn from an experienced, high-performing team. • Be part of a rapidly growing company with a strong focus on promoting high performers from within. • Join a collaborative, diverse, and inclusive team that values continuous development and feedback.