Claims Adjuster - HHG/Military Move

2 days ago

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KBR, Inc.

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Engineering • Aerospace • Defense • Professional Services • Technology

10,000+ employees

Founded 1901

🔬 Science

Description

• HomeSafe Alliance is seeking experienced Claims Adjustors with experience in HHG/Military Move to process and settle claims according to DOD regulations and/or account requirements within the required company timeframe. • Adjust claims and make payments and chargeback assessments for cargo, property damage, inconvenience claims, and MCO Demand settlement according to company policies. • The claims adjuster responds to internal and external customer disputes and inquiries according to company policies. • Must be exceptionally customer service oriented, have effective listening, verbal, and written communication skills, and possess a friendly, helpful demeanor. • Analyze, process, and settle incoming DOD claims in accordance with company policies and within assigned time limits (and per DOD regulations if applicable), assuring that an average claims settlement quota per week is met. • Assess claims liability and chargebacks in accordance with contracts and policies, including providing advance notice of chargeback to agents. • Respond to internal and external customer disputes and inquiries, assuring timely response per company policy whether the dispute is in writing or by phone. • Utilize the internet as a source for dollar amount comparisons. • Pay routine repair invoices • Answer and direct incoming calls • Provide excellent customer service using sound judgment and decision making • Strong time management and organization skills with the ability to prioritize and complete assignments on schedule. • Professional, friendly customer-centered demeanor • Ensure claims files are properly documented and claims coding is accurate • Typing, filing, scanning, copying, and general office clerical duties • Ability to interpret procedures and ensure understanding of compliance • Performs other job-related duties as needed.

Requirements

• High school diploma, some college-related courses or Associates Degree desired • Previous claims adjusting experience preferred in personal property or cargo claims • Must be a U.S. citizen due to contractual requirements. • Excellent oral and written communication skills • Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint) • Detail-oriented with superior organizational and time management skills • Positive interpersonal and problem-resolution skills

Benefits

• Medical, Dental and Vision Insurance. • Paid time off (PTO) • Three weeks of PTO for newly hired employees • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical TRICARE Supplement Plan • Voluntary Benefit Plans • And more!