Client Service Scheduling Specialist

2 days ago

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Description

• Join us in collaboration with Delcoi as a Client Service Scheduling Specialist. • Play a vital role in supporting client operations through effective and timely appointment management. • This role is crucial in enhancing the client experience and streamlining service processes as our client base grows. • Efficiently book and schedule client service appointments, ensuring promptness and accuracy. • Provide clear communication to both technicians and clients regarding service details. • Adjust schedules and manage any necessary changes to appointments as they arise. • Track and organize records of all service appointments, including updates and cancellations. • Collaborate with the technical team to design optimal schedules that meet client needs. • Follow up with clients post-service to verify satisfaction and handle feedback. • Prioritize and respond to incoming service requests based on urgency. • Troubleshoot and resolve any scheduling conflicts or concerns.

Requirements

• Proven ability to thrive in a dynamic, high-paced environment • Background in appointment coordination or service scheduling (preferred) • Team-oriented mindset with the ability to work independently on daily tasks • Experience with digital scheduling tools or similar software platforms • High level of accuracy and attention to detail • Strong decision-making skills, capable of evaluating situations effectively • Excellent communication skills, both written and verbal • Outstanding organizational and time management abilities

Benefits

• Competitive salary package tailored to your experience • Permanent, full-time remote position • Generous paid time off – 30 days annually • Standard 5-day work week • Comprehensive health benefits package