Patient Care Specialist - Technical Support

3 days ago

Apply Now

Receive Emails with Similar Jobs

Kestra Medical Technologies, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. • The Technical Support Specialist (TSS) provides technical support to Kestra customers who rely on our medical devices. • This position works closely with Sales, Marketing, Quality Assurance, and the Research and Development Teams to address customer concerns. • A TSS demonstrates compassionate patient communication skills, thorough medical and product knowledge, and provides superior customer service.

Requirements

• 2+ years of experience working in patient care/support • Experience in working with a HIPAA regulated environment • Bilingual in Spanish/English • Demonstratable professional telephone etiquette • Solid organizational/time management skills • Superior follow up skills • Proficient Microsoft Office and other enterprise software system skills with the ability to quickly learn new programs and/or modifications to the existing system • Two or more years’ experience working remotely • Proficient at using Salesforce as an inside customer service platform • Experience in providing technical support for medical devices

Benefits

• Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. • Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. • Salary: Annualized between $65,000 and $72,000 ($31.25 - $34.65 per hour) depending on experience and location. • Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law. • We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug-free workplace and testing is a condition of employment.