Developer Support Engineer

December 28, 2024

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Gladly

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Customer Service Platform • Saas • customer service • customer experience • omnichannel

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

Description

• Provide best practices to customers for building applications and integrations • Provide timely technical support via various communication methods • Handle escalations for high-priority inquiries and Gladly incidents • Create and maintain technical documentation and FAQs • Create public code samples for Gladly’s APIs, SDKs, and tools • Update internal tools and write productivity scripts using Node.js • Conduct product training sessions for developers • Enable internal Gladly teams and conduct office hours for customers as an SME

Requirements

• 2+ years of Developer Support/Engineering experience • 2+ years development / scripting experience in languages like JavaScript, Python • Familiarity with debugging tools, version control systems, and issue-tracking systems • Ability to manage tasks and support inquiries autonomously • A customer-focused mindset with a passion for delivering high-quality support • Commitment to securing customer and Gladly confidential information • Experience building SaaS integrations • Familiarity with templating frameworks • Basic knowledge of Go Programming Language

Benefits

• Competitive salaries, stock options • Medical, Dental, Vision and Life insurance • Generous paid time off • Generous paid Parental Leave • 401K • Flexible Spending Accounts • Home office stipends