Enterprise Customer Success Manager

February 15

Apply Now

Receive Emails with Similar Jobs

Kinetic

WebsiteLinkedInAll Job Openings

Kinetic uses intelligence, technology and creativity to help brands communicate with valuable audiences on the move. As the world’s largest planner and digital innovator in Out of Home advertising, we understand the customer’s physical journey better than anyone. Through the application of dynamic data and tech, we turn that journey into an Active Journey, driving people to take action in context.

Innovation • Advertising Technology • OOH • DOOH • PDOOH

201 - 500 employees

📋 Description

• About Kinetic • The Kinetic team is on a mission to create a safer workplace and better life for the industrial workforce around the world. • Kinetic develops innovative technology that is used to identify and prevent injuries in the industrial workforce. • Our first product is a wearable device that monitors kinematic motion of an employee, and helps provide coaching and monitoring of high-risk ergonomic motions such as bending, twisting, and jumping. • Kinetic has deployed this wearable product to over 85,000 workers in the last 8 years, and has seen great success when the device is complemented with workforce education, coaching, and regular interaction. • This is an exciting opportunity to work at a company fusing technology with best-in-class services to create happier, healthier employees. • The Role • You are a highly organized, dynamic self-starter, committed to helping customers achieve their goals. • You have a fascination for technology and the relationship management skills to keep all parties aligned to your customers’ outcomes. • The key to your success will be helping drive program adoption amongst Kinetic’s customers in the industrial workforce and making sure we collectively monitor and achieve our customers’ desired objectives. • You have a passion for change management, working with stakeholders at all levels of an organization and enjoy managing complex programs to ensure customers meet their desired objectives. • In addition to maintaining adoption, you will also analyze data trends to identify workplace improvements, and demonstrate the value of Kinetic’s program by correlating our dashboard statistics to their injury reduction trends. • This role requires traveling up to 25% of the time. • What you’ll do: • Design, launch, and manage deployments of Kinetic’s technology in a variety of industrial client environments • Help customers realize the benefits of our system by guiding them in device deployment, worker participation techniques, and continued review against success criteria • Present to a variety of groups including C-Level executive team, site managers and industrial workers to train them on Kinetic’s technology and workplace safety program • As a trusted advisor, provide consultation, additional training, support, ongoing feedback, and in-depth data analysis against goals for the life of your deployments • Analyze device data to identify safety issues at customer sites. • Correlate our dashboard data (reduction in unsafe movements) to customer’s reduction in injury rates, and calculate ROI’s.

🎯 Requirements

• You have 1-2 years experience in a customer success, deployment, or account management role • You have demonstrated analytical skills and the ability to extract meaningful insights from large data sets • You are extremely well-organized and adept at juggling multiple work streams and projects • You are an extraordinary communicator across all modes, able to both clarify and influence • You have experience building and delivering presentations to key stakeholders • You have demonstrated innovative problem solving skills and a remarkable ability to get things done in a dynamic environment • You have experience with business intelligence tools such as Salesforce and Tableau • You are able to build trust and noteworthy relationships with a variety of audiences at all levels of an organization • You are enthusiastic about working in an autonomous environment where self-starters thrive • Ability to travel up to 25%

🏖️ Benefits

• Location: Remote (Eastern US) • $90k-$110k base salary + bonus and equity. • Fully distributed, remote team across all continental US time zones • Choose your OS - employees can choose any computer they prefer • Medical, dental, and vision insurance • 20 vacation days per year • 9 federal holidays off • Parental Leave • Pre-tax 401k contribution • HSA with compatible health plans • 20% off Kindbody services including fertility and family-building • FREE: Health Advocate • FREE: Telehealth Membership • FREE: OneMedical Account