Customer Success Manager

June 8

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Kira Learning

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Leading AI solutions provider for teachers and schools.

11 - 50

💰 $15M Series A on 2023-05

Description

• Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artificial intelligence is taught and learned. • Backed by top-tier Venture Capital funds including New Enterprise Associates (NEA) and Andrew Ng’s AI Fund.

Requirements

• 3-5 years in the education space, experience as a teacher strongly preferred • Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc) • Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products • Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents • Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment • A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity • You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it • Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work • Strong proficiency in Google Workspace programs, Microsoft Office Suite • Proficiency in Hubspot preferred.

Benefits

• Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers. • Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders. • Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning. • Handle customer issues successfully and serve as the escalation point for customer issues. • Provide on-the-ground implementation and onboarding support and guidance to district schools. • Support with teacher professional development through trainings and webinars. • Assess and respond to student progress and mastery data to help teachers improve student outcomes. • Share teacher feedback with curriculum, product and engineering teams. • Build and provide training, product support and delegation tactics for customer issues. • Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product. • Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn. • Strategically problem-solve creative solutions for at-risk customers. • Build relationships with existing school partners to drive retention and champion Kira with regional school partners to drive adoption.