Kustomer
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
customer experience • customer service • CRM • CX • SaaS
Senior Product Manager - Growth
March 3
Kustomer
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
customer experience • customer service • CRM • CX • SaaS
📋 Description
• Kustomer is the industry-leading conversational CRM platform. • Organizing feedback from customers, marketing, sales, and customer experience teams into a clear product roadmap. • Own features from end to end, ensuring timely delivery and high-quality outcomes. • Improve onboarding for faster implementation and self-service. • Develop product-led strategies to enhance conversion rates in the acquisition funnel. • Collaborate cross-functionally with engineering, design, and marketing teams. • Champion customer insights and stay informed about market trends to inform product decisions.
🎯 Requirements
• 5+ years of experience in product management, with experience working in highly technical products. • Degree in a technical or related field, or equivalent professional experience. • Experience with AI, including the ability to effectively leverage AI in day-to-day work. • Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces. • An eye for elegant design and believe in 'thinking for the customer.' • Natural ownership of multiple large projects. • Concise communication skills and able to articulate complex technical concepts to people of different backgrounds. • Data-driven, setting goals, and measuring success by making an impact on customers. • Passionate about learning, seeking out the latest technologies and market trends. • Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.
🏖️ Benefits
• Competitive salaries and stock options. • 100% healthcare coverage in the U.S. • 401K. • WiFi and Mobile reimbursement. • Generous vacation policy. • Pension and supplemental health insurance in the UK. • Other perks.
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🇺🇸 United States – Remote
💵 $170k - $200k / year
⏰ Full Time
🟠 Senior
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