Head of Customer Success

4 days ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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L2L

WebsiteLinkedInAll Job Openings

Manufacturing Operations Management • SaaS • Lean Manufacturing Processes • Continuous Improvement Culture • Employee Engagement

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

Description

• Lead the post-sales function and help accelerate growth. • Shape and scale the Customer Success function. • Drive engagement, satisfaction, retention, and renewals. • Manage large enterprise clients. • Advocate for customers' needs. • Build a scalable, data-driven approach to customer success. • Optimize operational efficiencies for sustainable growth. • Establish frameworks for customer value realization. • Cultivate partnerships across teams for seamless service delivery. • Enhance customer onboarding and adoption with effective programs. • Use data to measure customer health and team performance. • Identify upsell opportunities and manage renewals effectively. • Represent L2L in the connected workforce space and build relationships.

Requirements

• Bachelor’s degree in business, marketing, or a related field. • 10+ years of leadership experience in enterprise SaaS Customer Success, Account Management, or a related discipline. • Proven ability to hire, coach, and inspire a high-performing team. • Demonstrated success in building scalable, efficient customer success strategies for large enterprise customers. • Strong analytical skills with the ability to leverage data for strategic decision-making. • Exceptional communication and interpersonal skills to inspire trust, collaboration, and teamwork. • A customer-first mindset with a proven track record of advocating for customers' success internally and externally. • Demonstrated alignment with L2L company values: Curiosity, Collaboration, Innovation, and Ownership. • Experience in the manufacturing space or a deep understanding of how technology transforms plant operations is preferred but not required.