Head of Customer Success

6 days ago

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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DearDoc

WebsiteLinkedInAll Job Openings

Healthcare Marketing

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Description

• Who we are… • DearDoc provides top doctors with a suite of technology and marketing tools to make communication between patients and doctors a more accessible, modern, and seamless experience. • Serving over 4,500+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care. • Our team works across the globe, and we thrive in the autonomy and innovation of a startup environment. • Here, people rally around a shared vision, advance quickly, and enjoy a fast-paced, fun culture. • We’ve been making strides since 2019, and we’re always looking for people who will make us even better. • About the Role: • Join DearDoc's leadership team as the Head of Customer Success, driving customer retention, revenue growth, and a customer-first culture. • Lead a high-performing team, implement strategic initiatives, and collaborate across departments to deliver measurable results in a fast-paced, innovative environment. • Location: [TBD - New York Preference] • Compensation: Commensurate with Experience

Requirements

• Minimum of 8 years of professional experience, with at least 4 years in a senior Customer Success or Sales leadership role within a SaaS or technology-driven environment. • Aggressive drive to move quickly and effectively, while remaining approachable and results-oriented. • Strong follow-through on commitments, with a proactive mindset for anticipating challenges. • Proven ability to source and develop top talent, coaching team members for current and future roles. • Flexibility to adapt quickly in a dynamic startup environment, maintaining a high standard of performance. • Excellent strategic thinking skills, with the ability to make quick, informed decisions that support team objectives. • Demonstrated enthusiasm, strong work ethic, and efficiency in achieving significant output with minimal wasted effort. • Outstanding leadership and influence, inspiring team members to exceed goals and uphold high standards.

Benefits

• Unlimited PTO • Monthly Happy Hours • Weekly Lunches • Wellness Benefits • Commuter Benefits • CitiBike Membership • HealthAdvocate Services • Teladoc Services • 3 Months Fully Paid Maternity/Paternity Leave • Free Mental Health Benefits • Medical, Dental, Vision, 401(k) Match • 11 Paid Holidays