Support Engineer III

March 15

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+14 more states

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $90k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Laserfiche

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Laserfiche is a leading provider of enterprise content management (ECM) and business process automation solutions. The company offers an array of products designed to streamline work, increase productivity, and enable digital transformation. With features like intelligent data capture, process automation, document and records management, and AI-driven document summarization, Laserfiche helps organizations across various industries such as education, financial services, government, healthcare, and manufacturing. Its platform is trusted for efficient information governance and a secure, central cloud-based management system that facilitates collaboration and compliance. Laserfiche is recognized for its strong performance and usability in the ECM sector, providing robust solutions tailored by industry, department, and business need.

Enterprise Content Management (ECM) software • Document Management (DM) • Records Management (RM) • Business Process Management (BPM) • Electronic Forms

201 - 500 employees

Founded 1987

☁️ SaaS

🏢 Enterprise

📋 Description

• Laserfiche is looking for a Support Engineer III, who is a versatile problem solver responsible for ensuring that external customers receive the highest level of support, service, and care. • This includes diagnosing issues that arise through the usage of Laserfiche software, and answering questions related to software licensing, security, software functionality, deployment, and integration, • communicate with the customer to identify requirements and pain points. • You will also assist projects teams in the design of solutions and to ensure successful implementations and perform reconfiguration or modification of existing solutions.

🎯 Requirements

• Bachelor's Degree or equivalent experience in computer science, math, engineering, the physical sciences, or another technical field is preferred • 4 years minimum of relevant work experience • Proficient at using systematic troubleshooting to diagnose all issues located to a single service. • Uses systematic troubleshooting to diagnose cross implementation issues, sometimes with help from more senior engineers • Actively identifies areas for improvement within their current role and seeks out project opportunities that focus on these skills. • Demonstrates ability to learn skills outside their current role to assist team where challenges are identified. • Understands their knowledge specialties, shares their knowledge frequently with their teammates and contributes to LFD documentation (wiki, templates, etc.). • Facilitates discussions within their team, ensuring that everyone has an opportunity to share their opinion and be heard, and that discussion outcomes tie to stated goals • Mentors their teammates in an open, respectful, flexible, empathetic manner. • Seeks out mentoring opportunities specifically to create team redundancy and backfill ability • Actively seeks out opportunities to help their project teammates overcome obstacles, resolve blockers, and complete work tasks. • Gives or shares credit where due • Works to build strong relationships with their teammates, manager, as well as their relevant business stakeholders • Encourages their teammates to openly share their opinions and contribute to discussions in a respectful manner. • Approaches disagreement non-defensively with inquisitiveness. • Uses contradictory opinions as a basis for constructive, productive conversations • Is open to changing their perspective and plans based on others' input • Capable of remaining professional throughout a stressful situation while working towards a resolution. • Keeps team members informed of progress and helps teammates where possible • Demonstrates desire to learn all aspects of their role and actively conducts research in areas of interest that benefit their team. • Actively investigates root causes when troubleshooting and recommends solutions to avoid issues in the future • Communicates effectively, clearly, concisely in written and verbal form both technical and non-technical subjects, and in an audience-oriented way. • Actively listens to others and ensures they are understood. • Pays attention to nonverbal communication • Delivers praise and constructive feedback to their team, teammates, and manager in a useful manner. • Delivers feedback to their team's and project's business stakeholders when opportunities arise

🏖️ Benefits

• Generous time off: 15 Days of Vacation • 3 Floating Holidays • 2 Paid Volunteer Days • 9 Paid Holidays • Hybrid Work Environment • Free Parking: covered and EV charging stations • Various 401 (k) Investment Options and Generous Company Match • HMO and PPO Medical Care Options (Employees are fully covered under HMO)